Account deletion

Delete your Scently account

Users can request deletion of their Scently account and associated personal data.

How to request deletion

In the app, users can go to Account/Profile, then Settings or Support, and request account deletion if that option is available.

Or email support@scentlyapp.com from the email address linked to your Scently account.

Verification and processing

We may need to verify that the request comes from the account owner before deleting or anonymizing account data.

Account access is permanently disabled. The public profile, listings, messages, reviews, notification data, and uploaded media are removed or irreversibly anonymized.

Analytics data and the Firebase app-instance identifier are reset on that device. Previously collected analytics may remain in aggregated or pseudonymous form under the provider retention period and are not directly linked to the deleted Scently account.

Records we may retain

We may need to retain limited records required for legal, tax, fraud prevention, payment, dispute, refund, order, or shipping obligations.

Limited completed order, payment, payout, shipping, refund, dispute, moderation, fraud-prevention, and support records may be retained for the required period. Service providers may also retain records they are independently required to keep by law.

Contact

Contact: support@scentlyapp.com

This page is public and does not require a Scently login.